Utility Office

The City of New Haven Utility Office administers water, sanitary sewer and storm water to properties within the city limits and the surrounding area. We are dedicated to meeting the needs of our customers and strive to relay accurate information and service.


Utility Payments: The City of New Haven Utility Office is now closed to the public. We are encouraging utility customers to not come into the office in person because we want to protect the consumer and staff so that we can continue business as usual. We are urging you to use one of the payment options below:

  • Pay online on our website (www.newhaven.in.gov)
  • By phone (1-866-670-3036)
  • Check or money order can be mailed or placed in the drive up drop box
    • Drive up drop box located in the east parking lot
    • Mail to PO BOX 570, New Haven, IN, 46774
  • We offer auto debit, a free and convenient monthly service

We want to continue providing the best service we can and will maintain regular hours (8:00 am – 12:00 noon, 1:00pm – 5:00pm) to answer your phone calls and e-mails. Thank you for your cooperation and understanding.